Warranty and Support
Warranty Support. The standard warranty period is two years; it begins upon delivery of the system. Extended warranties, which expand the period of warranty coverage for multiple years, are available at the time of purchase. Extension of coverage for some or all of the items covered by warranty is possible with a fully-customizable Service Contract. Service Contracts are designed to provide seamless coverage for systems moving out of warranty.
Services Included. See the following tables for support services during warranty and options for out of warranty.
WARRANTY AND SERVICE CONTRACTS
Services Provided by Skypoint Planetarium’s Technicians | Standard Warranty for Two Years | Full Extended Warranty (can start from 3rd year) | Extended Warranty (can start from 3rd year) | Post-warranty Service Contract (can start from 3rd year) |
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Monday-Friday 8.30 - 18.00 CET Skypoint PlanetariumsTelephone Support | ![]() |
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24/7 Online Support Ticket System | ![]() |
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24/7 Online Technical and Production Resources | ![]() |
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24/7 Skypoint Planetariums Email Support | ![]() |
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Digistar Lite Software Updates | ![]() |
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Remote Diagnosis and Technical Assistance (requires Digistar Lite connection to Internet) | ![]() |
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Repair or Replacement of Digistar Lite PC | ![]() |
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Repair of Digistar Lite Projector | ![]() |
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OPTIONAL | OPTIONAL |
Individual Spares and Spare Packages | OPTIONAL | OPTIONAL | OPTIONAL | OPTIONAL |
Yearly Price | Included | TBQ | TBQ | TBQ |